Violation Letter Template Dynamic Fields

To find a specific parameter, press Ctrl + F on your keyboard and type the name to find it quickly on the page.

account_number

Displays the account number for the owner/unit. Integrating customers: this comes from your third-party accounting system. Non-integrating customers: this comes from the “Account Number” field in the owner profile.

account_number_jenark_old

LEGACY JENARK CUSTOMERS ONLY: Displays the account number for the owner/unit that is custom-generated as a combination from various fields in Jenark which does NOT include the standard account number. If you use the standard “account number” field for your units in Jenark, please use the “account_number” field for your letters instead.

activity_allPreviousCreatedDates

Displays the creation date of each previous stage on this specific violation, separated by commas, in “MM/DD/YYYY” format. This includes the initial/original stage.
Example: 3/14/2018, 3/27/2018, and 4/11/2018

activity_CallToActionTitle

Displays the CCR Call to Action Title for the subcategory being used. Can be configured under Manage > Association > CCRs > select category and subcategory > Call to Action > Call to Action Title.

activity_ccrArticleNumber

Displays the CCR Article Number for the subcategory being used. Can be configured under Manage > Association > CCRs > Violations > select category and subcategory > CCR Article > Article.

activity_ccrLetterText

Displays CCR Call to Action Text for the subcategory being used. Can be configured under Manage > Association > CCRs > Violations > select category and subcategory > Call to Action > Call to Action Text.

activity_ccrText

Displays CCR Text for the subcategory being used. Can be configured under Manage > Association > CCRs > Violations > select category and subcategory > CCR Article > CCR Text.

activity_ccrTitle

Displays CCR Title for the subcategory being used. Can be configured under Manage > Association > CCRs > Violations > select category and subcategory > CCR Article > CCR Title.
Displays the number of cure period days for the violation. If user manually changes the cure days while creating a violation, this updated number will appear in the letter instead.

activity_cure

Displays the number of cure period days for the violation. If a user manually changes the cure days while creating a violation, this updated number will appear in the letter instead.

activity_cureDate

Displays the number of cure period days for the violation. If a user manually changes the cure days while creating a violation, the modified cure date will be calculated and inserted into the letter instead.

activity_fine

Displays the fine for the current subcategory and policy in “$xx.xx” format. If a user manually changes the fine on the violation while creating a letter, this modified value appears in the letter instead.

activity_finenodecimal

Displays the fine for the current subcategory and policy in “$xx” (whole dollars only) format. If a user manually changes the fine on the violation while creating a letter, this modified value appears in the letter instead.

activity_name

Displays the association display name, unit address and stage information for the current violation.
Example: Smartwebs Community Association (1234 Main Street) - Stage 1 Activity

activity_nextFine

Displays the fine for the next stage of the current subcategory and policy in “$xx.xx” format.
Example: If the current stage fine is $20.00 but the next stage (once the violation is escalated) is $30.00, $30.00 will be displayed in the letter.

activity_nextFinenodecimal

Displays the fine for the next stage of the current subcategory and policy in “$xx” (whole dollar) format.
Example: if the current stage fine is $20 but the next stage (once the violation is escalated) is $30, this will show the $30 value in the letter.

activity_previousCreatedDate

Displays the date that the previous activity (stage) was created for the current violation in “Month Day, Year” format. If no previous activity or stage exists, this will display as blank in the letter.
Example: June 22, 2018

activity_previousCreatedDateLong

Displays the date that the previous activity (stage) was created for the current violation in “MM/DD/YY (TIME)” format. If no previous activity or stage exists, this will display as blank in the letter.
Example: 06/22/18 3:26:00 PM

association_Address

Displays the mailing address of the association if set under Manage > Association > Association Options > General > Association Details > Address and Address 2. A line break will separate Address Line 1 and Address Line 2.

association_City

Displays the mailing city of the association if set under Manage > Association > Association Options > General > Association Details > City.

association_email

Displays the email address of the association if set under Manage > Association > Association Options > General > Association Details > Association contact email.

association_emailLink

Displays the email address of the association as a clickable link (used in PDFs or email messages) if set under Manage > Association > Association Options > General > Association Details > Association contact email.

association_fax

Displays the fax number of the association if set under Manage > Association > Association Options > General > Association Details > Association fax.

association_header_image

Displays the association logo if set under Manage > Association > Association Logo.

association_legalName

Displays the legal name of the association if set under Manage > Association > Association Options > General > Association Details > Legal name.

association_name

Displays the shortened name of the association if set under Manage > Association > Association Options > General > Association Details > Display name.

association_phone

Displays the phone number for the association if set under Manage > Association > Association Options > General > Association Details > Association contact phone number.

association_State

Displays the mailing state for the association if set under Manage > Association > Association Options > General > Association Details > State.

association_website

Displays the URL for the association if set under Manage > Association > Association Options > General > Association Details > Association website.

association_websiteLink

Displays the URL for the association as a clickable link (used in PDFs or email messages) if set under Manage > Association > Association Options > General > Association Details > Association website.

association_Zip

Displays the zip code for the association if set under Manage > Association > Association Options > General > Association Details > Zip.

AssociationPrimaryContact_CellPhone

Displays the cell phone number of the Primary Contact for the association if set under Profile > My Profile > Cell Phone.
Primary Contacts are designated under Manage > Association > Association Users > select user > Associations > Is Primary Contact.

AssociationPrimaryContact_DayPhone

Displays the daytime phone number of the Primary Contact for the association if set under Profile > My Profile > Day Phone.
Primary Contacts are designated under Manage > Association > Association Users > select user > Associations > Is Primary Contact.

AssociationPrimaryContact_designation

Displays the designation of the Primary Contact for the association if set under Profile > My Profile > Designation.
Primary Contacts are designated under Manage > Association > Association Users > select user > Associations > Is Primary Contact.

AssociationPrimaryContact_Email

Displays the email address of the Primary Contact for the association if set under Profile > My Profile > Email.
Primary Contacts are designated under Manage > Association > Association Users > select user > Associations > Is Primary Contact.

AssociationPrimaryContact_EmailLink

Displays the email address of the Primary Contact for the association as a clickable link if set under Profile > My Profile > Email.
Primary Contacts are designated under Manage > Association > Association Users > select user > Associations > Is Primary Contact.

AssociationPrimaryContact_FirstName

Displays the first name of the Primary Contact for the association if set under Profile > My Profile > First Name.
Primary Contacts are designated under Manage > Association > Association Users > select user > Associations > Is Primary Contact.

AssociationPrimaryContact_LastName

Displays the last name of the Primary Contact for the association if set under Profile > My Profile > Last Name.
Primary Contacts are designated under Manage > Association > Association Users > select user > Associations > Is Primary Contact.

AssociationPrimaryContact_Name

Displays the first and last name of the Primary Contact for the association if set under Profile > My Profile > First Name/Last Name.
Primary Contacts are designated under Manage > Association > Association Users > select user > Associations > Is Primary Contact.

AssociationPrimaryContact_NightPhone

Displays the nighttime phone number of the Primary Contact for the association if set under Profile > My Profile > Night Phone.
Primary Contacts are designated under Manage > Association > Association Users > select user > Associations > Is Primary Contact.

AssociationPrimaryContact_signature

Displays the signature image of the Primary Contact for the association if set under Profile > Password/Signature > Signature.
Primary Contacts are designated under Manage > Association > Association Users > select user > Associations > Is Primary Contact.

AssociationPrimaryContact_title

Displays the title of the Primary Contact for the association if set under Profile > My Profile > Title.
Primary Contacts are designated under Manage > Association > Association Users > select user > Associations > Is Primary Contact.

AssociationSecondaryContact_CellPhone

Displays the cell phone number of the Secondary Contact for the association if set under Profile > My Profile > Cell Phone.
Secondary Contacts are designated under Manage > Association > Association Users > select user > Associations > Is Secondary Contact.

AssociationSecondaryContact_DayPhone

Displays the daytime phone number of the Secondary Contact for the association if set under Profile > My Profile > Day Phone.
Secondary Contacts are designated under Manage > Association > Association Users > select user > Associations > Is Secondary Contact.

AssociationSecondaryContact_designation

Displays the designation of the Secondary Contact for the association if set under Profile > My Profile > Designation.
Secondary Contacts are designated under Manage > Association > Association Users > select user > Associations > Is Secondary Contact.

AssociationSecondaryContact_Email

Displays the email address of the Secondary Contact for the association if set under Profile > My Profile > Email.
Secondary Contacts are designated under Manage > Association > Association Users > select user > Associations > Is Secondary Contact.

AssociationSecondaryContact_EmailLink

Displays the email address of the Secondary Contact for the association as a clickable link if set under Profile > My Profile > Email.
Secondary Contacts are designated under Manage > Association > Association Users > select user > Associations > Is Secondary Contact.

AssociationSecondaryContact_FirstName

Displays the first name of the Secondary Contact for the association if set under Profile > My Profile > First Name.
Secondary Contacts are designated under Manage > Association > Association Users > select user > Associations > Is Secondary Contact.

AssociationSecondaryContact_LastName

Displays the last name of the Secondary Contact for the association if set under Profile > My Profile > Last Name.
Secondary Contacts are designated under Manage > Association > Association Users > select user > Associations > Is Secondary Contact.

AssociationSecondaryContact_Name

Displays the first and last name of the Secondary Contact for the association if set under Profile > My Profile > First Name/Last Name.
Secondary Contacts are designated under Manage > Association > Association Users > select user > Associations > Is Secondary Contact.

AssociationSecondaryContact_NightPhone

Displays the nighttime phone number of the Secondary Contact for the association if set under Profile > My Profile > Night Phone.
Secondary Contacts are designated under Manage > Association > Association Users > select user > Associations > Is Secondary Contact.

AssociationSecondaryContact_signature

Displays the signature image of the Secondary Contact for the association if set under Profile > Password/Signature > Signature.
Secondary Contacts are designated under Manage > Association > Association Users > select user > Associations > Is Secondary Contact.

AssociationSecondaryContact_title

Displays the title of the Secondary Contact for the association if set under Profile > My Profile > Title.
Secondary Contacts are designated under Manage > Association > Association Users > select user > Associations > Is Secondary Contact.

boardHearing_locationAddress

Displays the board hearing street address for the association if set under Manage > Association > Board Hearing > Location Address.

boardHearing_locationCityStateZip

Displays the board hearing city, state and zip code for the association if set under Manage > Association > Board Hearing > Location City/State/Zip.

boardHearing_locationName

Displays the board hearing location name for the association if set under Manage > Association > Board Hearing > Location Name.

boardHearing_nextHearingDate

Displays the date and time of the next board hearing for the association in “MM/DD/YYYY (TIME) format. Date of next hearing is displayed under Manage > Association > Board Hearing > Next Meeting.
NOTE: if an override date and time is set, this will determine the date of the next meeting.

created_date

Displays the date that the violation was first “born” or created, regardless of stage in “MM/DD/YYYY” format. If creating a brand new violation, this field will display today’s date instead.

created_dateLong

Displays the date that the violation was first “born” or created, regardless of stage in “Month Day, Year” format. If creating a brand new violation, this field will display today’s date instead.

cure_DaysImmediate

Displays the number of cure period days for the violation, but will display cure periods of “0” or “1” days as “immediately” in the body of the letter. For 2+ days, it will display “__ days” as normal.

current_date

Displays today’s date when creating a new letter in “Month Day, Year” format.

current_dateLong

Displays today’s date when creating a new letter in “Month Day, Year” format.

current_UserName

Displays the username of the person who created the current letter.

currentUser_CellPhone

Displays the cell phone number of the person who created the current letter. This is configurable under Profile > My Profile > Cell Phone.

currentUser_DayPhone

Displays the daytime phone number of the person who created the current letter. This is configurable under Profile > My Profile > Day Phone.

currentUser_designation

Displays the designation of the person who created the current letter. This is configurable under Profile > My Profile > Designation.

currentUser_Email

Displays the email address of the person who created the current letter. This is configurable under Profile > My Profile > Email.

currentUser_EmailLink

Displays the email address of the person who created the current letter as a clickable link (used for PDFs and email messages). This is configurable under Profile > My Profile > Title.

currentUser_FirstName

Displays the first name of the person who created the current letter. This is configurable under Profile > My Profile > First Name.

currentUser_LastName

Displays the title of the person who created the current letter. This is configurable under Profile > My Profile > last Name.

currentUser_Name

Displays the first and last name of the person who created the current letter. This is configurable under Profile > My Profile > First Name/Last Name.

currentUser_NightPhone

Displays the nighttime phone number of the person who created the current letter. This is configurable under Profile > My Profile > Night Phone.

currentUser_signature

Displays the signature image of the person who created the current letter. This is configurable under Profile > Password/Signature > Signature.

currentUser_title

Displays the title of the person who created the current letter. This is configurable under Profile > My Profile > Title.

expiration_deadlineDate

Displays the duration expiration date and time for the current violation in “MM/DD/YYYY (TIME)“ format. Duration date is the time period between when the current violation is closed and when it will move to the History tab, allowing a new violation with the same subcategory to be created for the unit.
Example: 9/26/2018 11:34:06 AM
This is configured under Manage > Association > CCRs > select category and subcategory > Edit > Duration Period.

expiration_deadlineDays

Duration date is the time period between when the current violation is closed and when it will move to the History tab, allowing a new violation with the same subcategory to be created for the unit.
This is configured under Manage > Association > CCRs > select category and subcategory > Edit > Duration Period.

expiration_On_Hold_date

Displays the date that a violation's On Hold status will expire in “MM/DD/YYYY“ format. This only applies if a specific number of On Hold days were specified.
Example: 9/26/2018
This is configured by changing an individual violation's Expiration Duration under Options > On/Off Hold.

homeowner_address

Displays the street address section only (not city/state/zip) for a unit. This is configured under Owner/Unit Management > select unit > Edit > Unit > Address/Door #.

homeowner_addressName

Displays the street name only of the current unit without including the number.
Example: If the address is “1234 Main Street”, this field will display “Main Street” only but not “1234”.

homeowner_city

Displays only the city for a unit. This is configured under Owner/Unit Management > select unit > Edit > Unit > City.

homeowner_cityStateZip

Displays the city, state and zip (together) for a unit. This is configured under Owner/Unit Management > select unit > Edit > Unit > City/State/Zip.

homeowner_email

Displays the email address for a unit owner. This is configured under Owner/Unit Management > select unit > Edit > Owner > Email.

homeowner_firstName

Displays the first name for a unit owner. This is configured under Owner/Unit Management > select unit > Edit > Owner > Owner Name (first field only).

homeowner_lastName

Displays the last name for a unit owner. This is configured under Owner/Unit Management > select unit > Edit > Owner > Owner Name (second field only).

homeowner_mailing_address

Displays the street address section only (not city/state/zip) for a unit’s mailing address, if different from the Unit Address. This is configured under Owner/Unit Management > select unit > Edit > Mailing Address > Address Line 1/Address Line 2.

homeowner_mailing_city

Displays the city for a unit’s mailing address, if different from the Unit Address. This is configured under Owner/Unit Management > select unit > Edit > Mailing Address > City.

homeowner_mailing_cityStateZip

Displays the city, state and zip (together) for a unit’s mailing address, if different from the Unit Address. This is configured under Owner/Unit Management > select unit > Edit > Mailing Address > City/State/Zip.

homeowner_mailing_state

Displays the state for a unit’s mailing address, if different from the Unit Address. This is configured under Owner/Unit Management > select unit > Edit > Mailing Address > State.

homeowner_mailing_zip

Displays the zip code for a unit’s mailing address, if different from the Unit Address. This is configured under Owner/Unit Management > select unit > Edit > Mailing Address > Zip.

homeowner_name

Displays the first and last name (together) for a unit owner. This is configured under Owner/Unit Management > select unit > Edit > Owner > Owner Name (both fields).

homeowner_updateLink

Displays a unique URL that the homeowner can click on to leave comments or attachments in response to a violation. Only works for violation emails and PDF files.

lot_number

Displays the lot number, if available. This is only configured in the unit profile of your third-party accounting system and is not visible in the unit profile within Smartwebs.

management_company_legalName

Displays the legal name of the management company if set under Manage > Company > Advanced Config > Legal Name.

management_company_logo

Displays the management company logo if set under Manage > Company > Company Logo.

management_company_mailAddress

Displays the street mailing address of the management company if set under Manage > Company > Advanced Config > Mail Address.

management_company_mailAddressCityStateZip

Displays the full mailing address (Address, City, State, Zip) of the management company if set under Manage > Company > Advanced Config > Mail Address/Mail City/Mail State/Mail Zip.

management_company_mailCity

Displays the mailing address city of the management company if set under Manage > Company > Advanced Config > Mail City.

management_company_mailCityStateZip

Displays the mailing address city, state and zip (together) of the management company if set under Manage > Company > Advanced Config > Mail City/Mail State/Mail Zip.

management_company_mailState

Displays the mailing address state of the management company if set under Manage > Company > Advanced Config > Mail State.

management_company_mailZip

Displays the mailing address zip code of the management company if set under Manage > Company > Advanced Config > Mail Zip.

management_company_mainEmail

Displays the main email address of the management company if set under Manage > Company > Advanced Config > Main Email.

management_company_mainEmailLink

Displays the main email address of the management company as a clickable link if set under Manage > Company > Advanced Config > Main Email. Only works for PDFs and email messages.

management_company_mainFax

Displays the main fax number of the management company if set under Manage > Company > Advanced Config > Main Fax.

management_company_mainPhone

Displays the main phone number of the management company if set under Manage > Company > Advanced Config > Main Phone.

management_company_name

Displays the shortened name of the management company if set under Manage > Company > Advanced Config > Name.

management_company_physicalAddress

Displays the full physical address (street, city, state, zip together) of the management company if set under Manage > Company > Advanced Config > Physical Address/ Physical City/ Physical State/Physical Zip.

management_company_website

Displays the URL for the management company if set under Manage > Company > Advanced Config > Website.

management_company_websiteLink

Displays the URL for the management company as a clickable link if set under Manage > Company > Advanced Config > Website. Only works for PDFs and email messages.

Owner_DayPhone

Displays the daytime phone number for a unit owner. This is configured under Owner/Unit Management > select unit > Edit > Owner > Phone Type > Day Phone.

owner_first_mailingDate

Displays the date when the first letter for the current violation was printed for mailing to the homeowner. If no previous letter for the violation exists, this will display as blank in the letter. Displays the date in “Month Day, Year “ format.
Example: September 28, 2018

owner_NightPhone

Displays the nighttime phone number for a unit owner. This is configured under Owner/Unit Management > select unit > Edit > Owner > Phone Type > Night Phone.

ownertenantaltcompany_fullnameaddress

Displays recipient name with the full unit address, with each on a separate line. Owner letters will display the owner first and last name; tenant letters will display the tenant first and last name; alternate address letters will display the alternate address company name.
Owner names are configured under Owner/Unit Management > select unit > Edit > Owner > Owner Name (both fields). Tenant names are configured under Owner/Unit Management > select unit > Edit > Tenant > Tenant Name (both fields). Alternate Address Company is configured under Owner/Unit Management > select unit > Edit > Alternate Address > Salutation/Company.
If no Tenant Name is specified, this field will display as “tenant” in the body of the letter (ex. in salutations where “Dear [name]” is used).

ownertenant_fullname

Displays the owner first and last name (together) OR full tenant name, if available. Owner names are configured under Owner/Unit Management > select unit > Edit > Owner > Owner Name (both fields). Tenant names are configured under Owner/Unit Management > select unit > Edit > Tenant > Tenant Name (both fields).
If no Tenant Name is specified, this field will display as “tenant” in the body of the letter (ex. in salutations where “Dear [name]” is used).

ownertenant_fullnameaddress

Displays the owner first and last name (together) and full unit address OR tenant full name, if available. Owner names are configured under Owner/Unit Management > select unit > Edit > Owner > Owner Name (both fields). Tenant names are configured under Owner/Unit Management > select unit > Edit > Tenant > Tenant Name (both fields).
If no Tenant Name is specified, this field will display as “tenant” in the body of the letter (ex. in salutations where “Dear [name]” is used).

ownertenant_fullsaladdress

Displays the first and second owner names and full unit address (together) OR full tenant name, if available. Owner names are configured under Owner/Unit Management > select unit > Edit > Owner > Owner Name (both fields). Tenant names are configured under Owner/Unit Management > select unit > Edit > Tenant > Tenant Name (both fields).
If no Tenant Name is specified, “tenant” will be shown.
Names appear as “John & Jane Doe” in the letter.

pagebreak_key

Adds a “conditional” page break to the letter template that only creates additional pages when content (text or images) exists below the page break.
This is to prevent extra blank pages from being generated.
Most commonly used to move additional images to a separate page and preserve the formatting of the first page of the template.

Picture_Location_1

Acts as a placeholder for the first image uploaded to the violation with “Include in Letter” selected.

Picture_Location_2

Acts as a placeholder for the second image uploaded to the violation with “Include in Letter” selected.

Picture_Location_3

Acts as a placeholder for the third image uploaded to the violation with “Include in Letter” selected.

Picture_Location_4

Acts as a placeholder for the fourth image uploaded to the violation with “Include in Letter” selected.

reason_Text

Displays Reason Text added to the letter by the user as long as “Include in Letter” is selected.

satOffice_Emp1_Name

Displays the email address of employee #1 for the satellite office if set under Manage > Company > Company Profile > Satellite Office.

satOffice_Emp1_Title

Displays the title of employee #1 for the satellite office if set under Manage > Company > Company Profile > Satellite Office.

satOffice_Emp1_Phone

Displays the phone number of employee #1 for the satellite office if set under Manage > Company > Company Profile > Satellite Office.

satOffice_Emp1_Email

Displays the email address of employee #1 for the satellite office if set under Manage > Company > Company Profile > Satellite Office.

satOffice_Emp2_Name

Displays the name of employee #2 for the satellite office if set under Manage > Company > Company Profile > Satellite Office.

satOffice_Emp2_Title

Displays the title of employee #2 for the satellite office if set under Manage > Company > Company Profile > Satellite Office.

satOffice_Emp2_Phone

Displays the phone number of employee #2 for the satellite office if set under Manage > Company > Company Profile > Satellite Office.

satOffice_Emp2_Email

Displays the email address of employee #2 for the satellite office if set under Manage > Company > Company Profile > Satellite Office.

unit_Block

Displays the unit address block, if available. This is only configured in the unit profile of your third-party accounting system and is not visible in the unit profile within Smartwebs.

unit_Section

Displays the unit address section, if available. This is only configured in the unit profile of your third-party accounting system and is not visible in the unit profile within Smartwebs.

violationItem_categoryName

Displays the category name for the current violation. Can be configured under Manage > Association > CCRs > Violations > edit category.

violationItem_locationName

Displays the location for the current violation. This is set when the violation is first created under the Add Violation screen.

violationItem_Name

Displays the name of the stage policy for the current violation. This name is not configurable.
Example: Global Stage 1 Animals & Pets Policy

violationItem_subCategoryName

Displays the subcategory name for the current violation. Can be configured under Manage > Association > CCRs > Violations > edit subcategory.

Violation Letter Template Dynamic Fields

Below is a list of all dynamic parameters (merge fields) available to use in Smartwebs single Violation letter and email templates, with a description of each.

To find a specific parameter, press Ctrl + F on your keyboard and type the name to find it quickly on the page.