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User Guide - Resident Payment Notifications for Merchant Services

This guide outlines how email payment notifications work in Smartwebs, for Associations with online payments merchant enabled through Smartwebs' integrated merchant services. 

Email Notifications for Initiated Payments

For associations with Smartwebs' Merchant Services product offering enabled, Users will receive an email confirmation after a one-time payment is initiated.

 

Email Notifications for Failed Payments

For associations with Merchant Services enabled, Users will receive an email notification if a one-time or scheduled payment fails.



Customized Email Templates

A Global Admin can customize the default template by navigating to Workflow > Templates > Application > Sub application > Email Template:

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Customized Email Templates

The default or customized templates may be linked and unlinked per HOA by navigating to Company > Payment Notifications > Link to HOAs:

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Default Templates - One Time Payment has been initiated

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Default Templates - Payment has been failed /  cancelled

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