User Guide - Resident Payment Notifications for Merchant Services
This guide outlines how email payment notifications work in Smartwebs, for Associations with online payments merchant enabled through Smartwebs' integrated merchant services.
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Email Notifications for Initiated Payments For associations with Smartwebs' Merchant Services product offering enabled, Users will receive an email confirmation after a one-time payment is initiated.
Email Notifications for Failed Payments For associations with Merchant Services enabled, Users will receive an email notification if a one-time or scheduled payment fails. Customized Email Templates A Global Admin can customize the default template by navigating to Workflow > Templates > Application > Sub application > Email Template: |

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Customized Email Templates The default or customized templates may be linked and unlinked per HOA by navigating to Company > Payment Notifications > Link to HOAs: |

Default Templates - One Time Payment has been initiated

Default Templates - Payment has been failed / cancelled
