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User Guide - Resident Payment Notifications for Merchant Services

This guide outlines how email payment notifications work in Smartwebs, for Associations with online payments merchant enabled through Smartwebs' integrated merchant services. 

Email Notifications for Initiated Payments

For associations with Smartwebs' Merchant Services product offering enabled, Users will now receive an email confirmation after a one time payment is initiated.

 

Email Notifications for Failed Payments

For associations with Merchant Services enabled, Users will now receive an email notifying them if a one time or scheduled payment has failed.



Customized Email Templates

The default template may be customized by Global Admin by navigating to Workflow > Templates > Application > Sub application > Email Template:

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Customized Email Templates

The default or customized templates may be linked and unlinked per HOA by navigating to Company > Payment Notifications > Link to HOAs:

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Default Templates - One Time Payment has been initiated

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Default Templates - Payment has been failed /  cancelled

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