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User Guide - Linking Multiple Units to a Resident Login

Use this guide when a resident who already has an active Smartwebs portal login needs additional properties linked to their account (applicable to all user role types).

Step 1: Locate the User Account

  1. Click the Gear Icon (Settings) in the top menu.
  2. Navigate to Manage > Company > User Management.
  3. Search for the user by name or email, and click on their profile to open the User Drawer.

Step 2: Add and Link the Units

  1. Scroll to the bottom of the User Drawer to the Portal/App section.
  2. Click Link Additional Unit.
  3. Search for the property using the resident's Last Name or the Unit Address.
  4. Click the blue Link button in the Action column next to the correct property.
  5. Optional: Repeat this search-and-link process for any other properties they own.
  6. Close the search window/drawer when you are finished adding units.

You will now see the list of linked units under the Portal/App section.


💡 Tip: The resident will now see all authorized properties under their single login dropdown the next time they sign into the portal.