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User Guide - Editing Violation Policies

This guide will review how to edit and update existing Violation policies of your Association in Smartwebs.

NOTE: For a comprehensive guide on how Violation Policies work in Smartwebs, see the full policy reference:

User Guide - Violation Policies

Navigation

To access the Violation Policies section, navigate to: Violations > More > Violation Options > Policies

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Step 1

To unlock a stage to allow edits, click the Copy/Update button on the far right hand side of the grid.


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Step 2

The yellow highlighted row confirms which row you are editing, and unlocks the following settings:

  • Cure: How long the homeowner has to fix their violation (Shown in # of days)
  • Fine: Set a fine amount for that violation stage
  • Owner/Tenant/Alternate Address: Notification settings for how residents will receive a violation
    • Checking the box under the option listed at the top of the column allows that type of communication
  • Letter Name: Assign a letter template that will be automatically generated and sent based on the violation stage

 

 

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Step 3

Save your changes by clicking the Save button in the same location where you clicked Copy/Update in Step 1.

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NOTE: To edit exception policies, click the Add Exception button after completing Step 1, then select the category and subcategory you want to modify.