NOTE: For a comprehensive guide on how Violation Policies work within Smartwebs, please visit our full Policy guide:
User Guide - Violation Policies
Navigation
To access the violation policies section, go Violations > More > Violation Options > Policies
Step 1
To unlock a stage to allow edits, click the Copy/Update button on the far right hand side of the grid.
Step 2
The yellow highlighted row confirms which row you are editing, and unlocks the following settings:
- Cure: How long the homeowner has to fix their violation (Shown in # of days)
- Fine: Set a fine amount for that violation stage
- Owner/Tenant/Alternate Address: Notification settings for how residents will receive a violation
- Checking the box under the option listed at the top of the column allows that type of communication
- Letter Name: Assign a letter that will be generated based on the stage
Step 3
Save your changes by selecting the "save" button where you originally selected "Copy" or "Update"
NOTE: To edit exception policies select the button "Add Exception" after step 1 and then select the category/subcategory you want to edit in.