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Resident User Guide - Portal Registration and Online Payment Setup

This Guide provides Homeowners with step-by-step instructions to create your online portal account, make one-time payments, set up, edit, and cancel automated payments on a recurring schedule.

Creating Your Portal Account

There are two easy ways to set up your portal account: either use the invitation link sent to your email, or visit Office.Smartwebs.com to register on your own.

 

Resident Portal Invitation Email Sign Up

  1. If you received a Smartwebs Resident Portal Invitation, select Create my account.

     
  2. Verification of Ownership - Choose your preferred method by selecting either the email or phone
  3. Check the "I'm not a robot" box
  4. Select "Send Code"


     
  5. A code will be sent via email or text

     
  6. Enter the verification code and click Verify.

     
  7. Complete your registration by entering your email, phone number and name. Create a username and password. Click Create my account.

    Note: If you already have a Smartwebs login under the same management company as your unit, you'll want to click Login here, instead of creating a new account. 
  8. To link all your units under one username and password, click the link by each unit or click Link all. Then click Link & Finish. 
     

Independent Sign Up  

    1. To set up your account without an invitation, Go to Office.Smartwebs.com
       
    1. Select Create Account under New Resident.
    2. Search for your unit using your association name/address, email, phone number or account number. 


    3. Click I'm not a robot and click Send Code.
    4. Enter in the verification code and click Verify
    5. Complete your registration by entering your email, phone number and name. Create a username and password. Click Create my account.
      Note: If you already have a Smartwebs login under the same management company as your unit, you'll want to click Login here, instead of creating a new account.
    6. To link all your units under one username and password, click the link by each unit or click Link all. Then click Link & Finish.
     
     

    Making One-Time Payments

      1. From the dashboard, select the Pay button next to your account balance.
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      2. Choose your payment option:
    • Pay Balance (full amount)
    • Pay This Amount (custom amount)
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    3. Select Pay.
      1. Add a payment method by selecting Add.
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      2. Choose one of the following:
    • Add New Bank Account
    • Edit Account Holder Name (if needed)
    • Select Account Type (Checking, Savings, or Business Checking)
    • Enter Account & Routing Numbers
    • Confirm Payer Name
    • Select Save
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    • Add New Credit Card
    • Edit Payer Name (if needed)
    • Enter Credit Card details
    • Enter Billing Name & Address
    • Select Save
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    4. Review the Terms of Use and check the box.
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    5. Select Continue to finalize payment.

     

    Setting Up Auto Payments

    1. Select the Auto Pay button.
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    2. Enter the payment amount.
    3. Select Schedule Payment.
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    4. Choose your Payment Frequency and Recurrence.
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    5. Add your payment method (see One-Time Payments).
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    6. Review the Terms of Use and check the box.
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    7. Select Continue.
    8. Verify information and select Schedule Payment.

    ⚠ Reminder: If your dues/assessments change, you must update your Auto Pay manually.

     

    Editing or Cancelling Auto Payments

    1. Go to Office.Smartwebs.com and log in.
    2. Select the Auto Pay button.
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    3. Select the row to view payment details.
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    4. Click Disable to turn off Auto Pay.
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