FAQ - How Can I Get More Training on Smartwebs Platform?
Learn how Smartwebs training requests are handled during and after Implementation, including available training resources, live training options and fees, and demo requests.
How are Smartwebs training requests handled?
Smartwebs training is managed in various ways depending on where you are the customer journey and what type of training you need.
During implementation, training is provided by your dedicated Client Success Specialist and includes multiple full length live sessions each week of your (30-90 day) Implemenation cycle.
Smartwebs uses a "train-the-trainer" approach where the live sessions are recorded and shared with the client following the session. This enables clients to upskill further staff and/or board members after the Implementation phase is complete.
Additionally, all users have access to Smartwebs Solutions for self-service product guides and FAQs, and access to Support for all administrative needs or requests.
What training is available during implementation?
During implementation, training is provided by your dedicated Client Success Specialist and includes multiple full length live sessions each week of your (30-90 day) Implementation cycle, which includes:
- Live training sessions
- Links to recorded videos that can be referenced after implementation
- Training content that can be shared across staff, property managers, and communities
Smartwebs uses a "train-the-trainer" approach where the live sessions are recorded and shared with the client following the session. This enables clients to upskill further staff and/or board members after the Implementation phase is complete.
What training is available after implementation?
Once the implementation timeframe is complete, clients have access to:
- The Smartwebs Solutions site for self-service product guides and FAQs.
- A dedicated Smartwebs Support team, available by phone (512-218-9996), email (support@smartwebs.com) and the Contact Us form at Smartwebs Solutions for any and all software related questions and administrative tasks.
Can additional live training sessions be scheduled?
Absolutely! Additional live training sessions can be scheduled with fee approval from the client company. These sessions:
- Are priced at Smartwebs’ standard General Professional Services rate of $100 per hour
- Are scheduled as one or more live sessions
- Can include any groups (executives, staff, board members) who need training
- Cover one full feature solution, per one-hour session
Examples of feature-specific training include:
- Resident Portal
- Architecturals
- Violations
- Communications
- Work Orders
What is included after a live training session?
After each live training session, call recordings and meeting notes are shared. This enables clients to upskill further staff and/or board members after the Implementation phase is complete.
What if my HOA board would like live training or demos?
If the above resources and the recordings shared of the training sessions provided during Implementation are insufficient and live training is needed for a new audience, please contact Smartwebs Support with pricing approval for a live training session(s).
Please specify the audience, preferred timing, and content/feature(s) where training is needed. Your request will then be assigned to a CSS or AM who will follow up to coordinate scheduling with the designated group and host your live session(s)!