Skip to content
English - United States
Contact Us
  • There are no suggestions because the search field is empty.

User Guide - Work Order Notifications to Vendor

This guide explains what a vendor will see when a Work Order (WO) is assigned to them and the steps they can take after receiving the notification.

Work Order Assigned to a Vendor

When a Work Order is created and a vendor is assigned:

  1. The vendor will receive an email notification informing them that a Work Order has been assigned to them.
  2. The format and content of the email notification may vary depending on how the management company has configured its Work Order email template.
  3. The email may include a link to the Work Order, allowing the vendor to access it directly.

Sample Vendor Email

Below is an example of a Work Order email notification from a test site showing what a vendor may receive when a Work Order is assigned to them.

Vendor Next Steps

Once the vendor receives the email notification:

  1. The vendor can click the Work Order URL included in the email to access the assigned Work Order.
  2. The vendor will log in to the Office Site using their Smartwebs credentials.
  3. Once logged in, the vendor can select the Work Order assigned to them.
  4. The vendor can review the Work Order details and any additional documents or attachments associated with the WO.
  5. Any documents attached to the Work Order will be available for the vendor to view and download, as applicable.
  6. The vendor can update the Work Order based on the HOA's requirements.
  7. The vendor can also extract the Work Order form and include any additional Work Order documents, as applicable.


Work Order in the Office Site

Below is an example of what the Work Order will look like when the vendor logs in to the Office Site using their Smartwebs credentials.

 

End of FAQ