FAQ - Why Isn't the Map Showing All Homes?

Why is a home missing from the map?

A home may be missing from the map for one of the following three reasons: it is not in the address database, the map view has not been refreshed, or the home exists in the address list but has a geocoding or placement issue.

• Not in the address database: Verify that the home exists in the address list. If it is not in the database, it will not appear on the map.
• Map view not refreshed: If you have moved the map position, click Get Homes to update the display. The map shows up to 30 homes at a time, so refreshing after panning is required to load homes in the new area.
• Home is listed but does not appear on the map: This can occur because the home has not been geocoded, is stacked with a group of homes at the same coordinates, or is incorrectly placed. Contact us at support@smartwebs.com for assistance.

2) Another possible reason for a missing home is that you may have moved the map position, but you may still need to hit “Get Homes” to update the homes. The screen will typically only display 30 homes at a time.

3) The home is listed in the address list, but the home doesn’t show on the map. This could be due to a couple of different reasons. The home has not been geo-coded, or it is stacked up with a group of houses or it is incorrectly placed. Feel free to send us an email if you need assistance. You may send an email to support@smartwebs.com if you need assistance with this.

For instructions on repositioning a home on the map, refer to the support article "How do I move the location of a unit on the map?". To access it:

1. Click the Gear icon in the upper right corner of the software.
2. Click Support.
3. In the search field, type How do I move the location of a unit on the map? and press Enter.