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FAQ: Why Am I Seeing a reCAPTCHA Verification in Smartwebs?

Overview of when reCAPTCHA verification may be shown in Smartwebs and the security protections it provides.

Understanding reCAPTCHA Verification

To help protect Smartwebs and its users from spam, automated activity, and potential security threats, certain actions may trigger a Google reCAPTCHA verification. This verification confirms that the request is being made by a real user and not an automated bot.

reCAPTCHA is a widely used security service designed to prevent automated scripts from abusing public forms, sending spam messages, or attempting to overload systems with repeated requests.

When reCAPTCHA May Appear

You may see a reCAPTCHA challenge in situations where the system detects activity that could potentially be automated or high-risk. Examples include:

  • Sending bulk communications, such as e-blasts or community notices
  • Submitting public-facing forms that are accessible outside the system
  • Performing a high number of actions within a short period of time
  • Accessing the system from a new device, browser, or network
  • Behavior patterns that resemble automated or scripted activity

These checks help ensure that system actions are initiated by legitimate users.

What Happens When reCAPTCHA Is Prompted

When a reCAPTCHA challenge appears:

  1. A verification prompt will display before the action is completed.
  2. You will be asked to confirm that you are not a robot (for example, by checking a box or completing a simple challenge).
  3. Once verification is complete, the action will proceed normally.

In many cases, the verification appears only once during a session unless additional activity triggers another security check.

Why This Security Measure Is Important

reCAPTCHA helps protect the Smartwebs platform and its users by:

  • Preventing automated spam messages
  • Reducing the risk of automated scraping of system data
  • Protecting system performance from abusive automated traffic
  • Helping maintain reliable service for all users

These protections help ensure that Smartwebs remains secure, stable, and available for legitimate users.

Need Help?

If you believe reCAPTCHA is appearing unexpectedly or interfering with your workflow, please contact Smartwebs Support and provide the following details, to allow us to analyze the specific conditions in which users are receiving the prompt excessively:

    • username
    • time/date
    • device
    • browser
    • network (office, personal, VPN y/n)
    • IP address (visit Find My IP Address)

Smartwebs can then review the system behavior for these instances and determine whether any adjustments are needed.