--- title: "FAQ: How Do I Mark an Email as a Safe Sender?" description: Instructions for adding an email address to your Safe Senders list on major email providers. --- [Skip to content](https://solutions.smartwebs.com/en-us/smartwebs-solutions/faq-how-do-i-mark-an-email-a-sender-safe#main-content) English - United States Show submenu for translations ![Logo-FullColor HOA management Platform-1](https://solutions.smartwebs.com/hubfs/Logo-FullColor%20HOA%20management%20Platform-1.svg) - [Smartwebs Solutions Home](https://solutions.smartwebs.com/) - [Contact Us](https://share.hsforms.com/2VBrljHAiSeCkcUy_-IEe_Aq0yoc) - [Manage Tickets](https://support.smartwebs.com/tickets-view) Open main navigation Close main navigation - [Smartwebs Solutions Home](https://solutions.smartwebs.com/) - [Contact Us](https://share.hsforms.com/2VBrljHAiSeCkcUy_-IEe_Aq0yoc) - [Manage Tickets](https://support.smartwebs.com/tickets-view) - English - United States Show submenu for translations - [Contact Us](https://share.hsforms.com/2VBrljHAiSeCkcUy_-IEe_Aq0yoc) [Contact Us](https://share.hsforms.com/2VBrljHAiSeCkcUy_-IEe_Aq0yoc) How can we help you? - There are no suggestions because the search field is empty. 1. [Smartwebs Solutions](https://solutions.smartwebs.com/en-us/smartwebs-solutions?hsLang=en-us) 2. [Administrative](https://solutions.smartwebs.com/en-us/smartwebs-solutions/administrative?hsLang=en-us) 3. [Email and Custom Domains](https://solutions.smartwebs.com/en-us/smartwebs-solutions/administrative?hsLang=en-us#email-and-custom-domains) November 12, 2026 # FAQ: How Do I Mark an Email as a Safe Sender? ## Instructions for adding an email address to your Safe Senders list on major email providers. ## Why am I not receiving emails from Smartwebs? If you are not receiving bulk communications or other emails sent by Smartwebs, mark `no-reply@email.smartwebs.com` (and your custom domain email address, if applicable — contact your Smartwebs administrator to confirm whether a custom sender domain is configured for your community and what that address is) as safe using the steps below. The most common cause is that the sender address has been suppressed by your email provider because a recipient flagged an email from the domain as unwanted or junk. ## How do I mark a sender as safe in my email provider? ### Gmail (web and mobile) 1. Open the email, click the three-dot menu, and select **Mark as not spam** 2. For ongoing delivery, add the sender to **Contacts** or create a **Filter** (Settings → Filters and Blocked Addresses → Create new filter) that never sends the address to spam **Outlook / Microsoft 365 / Hotmail** 1\. Open the email → click the three-dot menu (or right-click the message) → select **“Mark as not junk”**. 2\. Optionally add the sender to **Safe Senders** in Settings for future emails. **Apple Mail (iCloud, macOS, iOS)** 1\. Open the message → tap/click **Move to Inbox** or select **“Not Junk”**. 2\. Adding the sender to **Contacts** further improves delivery. **Yahoo Mail** 1\. Open the email → click the three-dot menu → select **“Not Spam”**. 2\. You can also add the sender to **Contacts** to prevent future filtering. ### Google Workspace / Microsoft Exchange (business accounts) 1. Mark the message as **Not Spam** or **Not Junk** 2. If emails continue to be blocked, contact your IT administrator to add `email.smartwebs.com` to your organization's allowlist at the domain level --- **Recommended:** Adding `no-reply@email.smartwebs.com` to your **Contacts** or **Safe Senders** list is the most reliable way to ensure future emails are delivered to your inbox. **Still not receiving emails?** Contact [Smartwebs Support](mailto:support@smartwebs.com) for further assistance. - [Accounting](https://solutions.smartwebs.com/en-us/smartwebs-solutions/accounting?hsLang=en-us#main-content) - [1099's](https://solutions.smartwebs.com/en-us/smartwebs-solutions/accounting?hsLang=en-us#1099s) - [General](https://solutions.smartwebs.com/en-us/smartwebs-solutions/accounting?hsLang=en-us#general) - [General Ledger](https://solutions.smartwebs.com/en-us/smartwebs-solutions/accounting?hsLang=en-us#general-ledger) - [Receivables](https://solutions.smartwebs.com/en-us/smartwebs-solutions/accounting?hsLang=en-us#receivables) - [Payables](https://solutions.smartwebs.com/en-us/smartwebs-solutions/accounting?hsLang=en-us#payables) - 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