FAQ - How Do Association Cancellation Requests Work?
Learn about Smartwebs' association cancellation process, including the 30-day cancellation policy, deactivation timelines, and data export options. Associations can request a data export for a one-time fee of $150, which includes Violation, Architectural, and Work Order history and associated documents. Export files are available for download for 30 days. Data exports may also be requested after deactivation, provided the association's data remains within the six-month retention period.
What happens when an association cancellation request is received?
A cancellation request is acknowledged, and the association is scheduled for deactivation according to the 30-day cancellation policy. If the request is received within the first seven days of a month, an end-of-the-month cancellation can still be processed.
When is deactivation scheduled?
Deactivation is scheduled based on the cancellation request date and the 30-day policy. End-of-the-month cancellations are processed when the initial cancellation request is received within the first seven days of that same month.
Can association data be exported before deactivation?
Yes. A data export can be provided for a one-time fee of $150 per association.
What does the data export include?
- Violation history and associated documents
- Architectural request history and associated documents
- Work order request history and associated documents
- An Excel spreadsheet which acts as an index to all violation, architectural, and work order information
What is not included in the data export?
- Data from the Accounting module *this can be independently downloaded
- Data from the Communications module *this can be independently downloaded
- Documents housed in the Company and Association folders
- Architectural Forum Comments
How is the data export delivered?
The data export is provided as a zipped Dropbox file link. The files are available for 30 days and must be downloaded within that timeframe.
What if the association has already been deactivated?
A data export may be requested for associations that have already been deactivated. If the HOA data is still within the company retention period of 6 months post-termination, it can be recovered and included in the Data Export service.
The export includes all Violation, Arc, and Work Order activities that were performed is Smartwebs.