--- title: User Guide - Enabling Multi-Factor Authentication (MFA) description: "This User Guide provides an overview of Multi-Factor Authentication (MFA), also known as Two-Factor Authentication (2FA), including: what it is, where it is configured, when it applies, who controls it, and how it functions in Smartwebs." --- [Skip to content](https://solutions.smartwebs.com/en-us/smartwebs-solutions/enabling-multi-factor-authentication-#main-content) English - United States Show submenu for translations ![Logo-FullColor HOA management Platform-1](https://solutions.smartwebs.com/hubfs/Logo-FullColor%20HOA%20management%20Platform-1.svg) - [Smartwebs Solutions Home](https://solutions.smartwebs.com/) - [Contact Us](https://share.hsforms.com/2VBrljHAiSeCkcUy_-IEe_Aq0yoc) - [Manage Tickets](https://support.smartwebs.com/tickets-view) Open main navigation Close main navigation - [Smartwebs Solutions Home](https://solutions.smartwebs.com/) - [Contact Us](https://share.hsforms.com/2VBrljHAiSeCkcUy_-IEe_Aq0yoc) - [Manage Tickets](https://support.smartwebs.com/tickets-view) - English - United States Show submenu for translations - [Contact Us](https://share.hsforms.com/2VBrljHAiSeCkcUy_-IEe_Aq0yoc) [Contact Us](https://share.hsforms.com/2VBrljHAiSeCkcUy_-IEe_Aq0yoc) How can we help you? - There are no suggestions because the search field is empty. 1. [Smartwebs Solutions](https://solutions.smartwebs.com/en-us/smartwebs-solutions?hsLang=en-us) 2. [Administrative](https://solutions.smartwebs.com/en-us/smartwebs-solutions/administrative?hsLang=en-us) 3. [Security](https://solutions.smartwebs.com/en-us/smartwebs-solutions/administrative?hsLang=en-us#security) September 15, 2026 # User Guide - Enabling Multi-Factor Authentication (MFA) ## This guide provides an overview of Multi-Factor Authentication (MFA), also known as Two-Factor Authentication (2FA), and explains how to enroll, manage your MFA settings, and understand when Smartwebs will ask you to authenticate. | ### **What is MFA?** Multi-Factor Authentication (MFA), also known as Two-Factor Authentication (2FA), adds an extra layer of security to help protect your Smartwebs account from unauthorized access. In addition to your username and password, MFA requires you to verify your identity using an additional authentication method, such as a verification code sent to your email or phone. MFA helps protect your account even if someone else obtains your password. --- ### **When Does MFA Apply?** As of September, 2026, MFA is **Required** for all management users in Smartwebs: - Global Admins - Limited Admins - Management Staff - Property Managers - Board Members - Committee Members MFA is not currently available for Residents, Vendors, Attorneys, or other third-party users. --- ### **How Does MFA Work?** Once you enroll in MFA, Smartwebs is designed to remember your trusted browser/device and network after you successfully authenticate. This means you will not be asked to complete MFA every time you log in. However, you will be prompted every 30 days, and for login attempts from an unrecognized network or device.   #### **Your first login after enrollment** 1. Enter your Smartwebs username and password. 2. Smartwebs asks you to verify your identity. 3. Complete verification using your selected MFA method. 4. You are logged in to Smartwebs. 5. Smartwebs remembers your trusted browser/device and network. #### **Future logins** When you return using the same trusted browser/device and network, you can generally log in with your username and password without completing MFA again. Smartwebs may ask you to authenticate again when: - A change in **device** is detected. - A change in **network** is detected. - **30 days** have passed since your last MFA authentication. - Your browser or device is no longer recognized as trusted. This provides additional security without requiring you to complete MFA every time you log in. --- ### **Enrolling in MFA** #### **Step 1: Open Sign in & Security** From Smartwebs, open: **Profile → User Settings → Sign in & Security** [![](https://solutions.smartwebs.com/hs-fs/hubfs/image-png-Aug-03-2026-09-02-42-1869-PM.png?width=670&height=259&name=image-png-Aug-03-2026-09-02-42-1869-PM.png)](https://solutions.smartwebs.com/hs-fs/hubfs/image-png-Aug-03-2026-09-02-42-1869-PM.png?width=670&height=259&name=image-png-Aug-03-2026-09-02-42-1869-PM.png&hsLang=en-us) --- #### **Step 2: Choose Your Authentication Method** You can choose from the following authentication methods: - **Email** – Receive a verification code by email. - **Text Message** – Receive a verification code by text message. - **Authenticator App** – Use an authenticator app such as Google Authenticator, Duo, or another compatible app. You must set up **at least one** authentication method. You can configure up to **three** authentication methods and select one as your **Preferred** method. [![](https://content.api.getguru.com/files/view/5936a266-0ad4-46fb-bae4-d1577be2106d)](https://content.api.getguru.com/files/view/5936a266-0ad4-46fb-bae4-d1577be2106d) #### **Which method should I choose?** Choose the method that is easiest and most reliable for you. You may add one, two, or all three of the following methods, and then select your **preferred**. - **Email** - **Text Message** - **Authenticator App** --- #### **Step 3: Enrollment** You will be prompted to enter your Smartwebs password as part of the enrollment process. [![](https://content.api.getguru.com/files/view/79e1b3f2-0ed7-4b07-ad97-62b9e9afc3bc)](https://solutions.smartwebs.com/hs-fs/hubfs/25%20r4.png?upscale=true&width=670&height=243&name=25%20r4.png&hsLang=en-us) #### **Email** Smartwebs will send a verification code to your email address. ![14 R4](https://solutions.smartwebs.com/hs-fs/hubfs/14%20R4.png?upscale=true&width=670&height=280&name=14%20R4.png) Enter the code provided in the email.   #### **Text Message** Smartwebs will send a verification code to your phone. [![](https://solutions.smartwebs.com/hs-fs/hubfs/10%20R4.png?upscale=true&width=670&height=108&name=10%20R4.png)](https://solutions.smartwebs.com/hs-fs/hubfs/10%20R4.png?upscale=true&width=670&height=108&name=10%20R4.png&hsLang=en-us) Enter the code provided by text message.   #### **Authenticator App** Follow the instructions displayed in Smartwebs to connect your account to your authenticator app and complete verification. --- #### **Step 4: Save Your Settings** After adding your authentication method(s), click **Save**. **Important:** Your MFA settings will not be saved until you click **Save**. [![](https://content.api.getguru.com/files/view/d7cf3ee5-bd3d-4fa0-b064-e16ff02a962f)](https://solutions.smartwebs.com/hs-fs/hubfs/9%20R4.png?upscale=true&width=653&height=281&name=9%20R4.png&hsLang=en-us) --- #### **Step 5: Verification** Once the method has been selected and authenticated, the user will be prompted to enter their password: **![25 r4](https://solutions.smartwebs.com/hs-fs/hubfs/25%20r4.png?upscale=true&width=670&height=243&name=25%20r4.png)**   Once your authentication method has been successfully added and saved, you will receive the following Message:  ![confirmed r4](https://solutions.smartwebs.com/hs-fs/hubfs/confirmed%20r4.png?upscale=true&width=385&height=154&name=confirmed%20r4.png) And be prompted to click **Next**: **![26 r4](https://solutions.smartwebs.com/hs-fs/hubfs/26%20r4.png?upscale=true&width=670&height=382&name=26%20r4.png)** To be routed to the **Home** page to log in: [![](https://solutions.smartwebs.com/hs-fs/hubfs/image-png-Sep-10-2026-05-42-57-4227-PM.png?width=664&height=708&name=image-png-Sep-10-2026-05-42-57-4227-PM.png)](https://solutions.smartwebs.com/hs-fs/hubfs/26%20r4.png?upscale=true&width=670&height=382&name=26%20r4.png&hsLang=en-us) --- ### **Managing Your MFA Settings** Once you are enrolled, you can manage your MFA settings from: **Profile → User Settings → Sign in & Security** From this page, you can: - Review your current MFA configuration. - Update the email address used for MFA. - Update the phone number used for MFA. - Add another authentication method. - Change your Preferred authentication method. #### ![17 R4](https://solutions.smartwebs.com/hs-fs/hubfs/17%20R4.png?upscale=true&width=560&height=717&name=17%20R4.png) #### **Important Note** You will always be prompted to re-enter your Smartwebs password when making changes to your MFA settings. --- ### **FAQs** #### ***What Happens When I Log In?*** After you have enrolled in MFA, Smartwebs will recognize your trusted browser/device and network after successful authentication. When logging in to Smartwebs using your trusted device and network, in most cases you will only need to complete MFA every 30 days, unless one of the security conditions below applies: - You use a different device. - You connect from a different network. - 30 days have passed since your last MFA authentication. - Your browser/device is no longer recognized as trusted. When prompted, select your preferred authentication method and complete the verification steps shown on screen.[i](https://solutions.smartwebs.com/hs-fs/hubfs/27%20r4.png?upscale=true&width=658&height=552&name=27%20r4.png&hsLang=en-us) --- #### ***Why Am I Being Asked for MFA Again?*** Seeing an MFA prompt again does not necessarily mean something is wrong. **Smartwebs may ask you to authenticate again if:** - **You are using a different device.** For example, you normally use Smartwebs on your desktop computer but are now logging in from a laptop. - **You are using a different network.** For example, you normally work from your office but are now logging in from home or another location. - **It has been 30 days.** Smartwebs will require you to authenticate again after 30 days as an additional security measure. - **Your browser information changed.** Clearing browser data, using certain privacy settings, or using a private/incognito browser session may prevent Smartwebs from recognizing your trusted browser/device. --- #### ***Do I Have to Enter an MFA Code Every Time I Log In?*** **No.** After you successfully enroll and authenticate, Smartwebs remembers your trusted browser/device and network. If you are being asked to complete MFA **every time you log in using the same device and network**, contact Smartwebs Support. You will generally only need to complete MFA again when: - Your device changes. - Your network changes. - 30 days have passed. - Your trusted browser/device information is no longer available or recognized. --- #### ***What If I Change My Phone Number or Email Address?*** #### If you can still access Smartwebs: 1. Open **Profile → User Settings → Sign in & Security**. 2. Update the phone number or email address associated with MFA. 3. Save your changes. #### If you cannot access your account or your current MFA method, contact your Smartwebs account administrator or Smartwebs Support for assistance. #### **Never provide your password or MFA verification code to anyone.** --- #### ***What If I Get a New Phone?*** #### If you are switching to a new phone and still have access to your Smartwebs account, update your MFA settings before switching devices when possible. Go to: - **Profile → User Settings → Sign in & Security** - You can **add** or **update** your authentication method and complete the enrollment process on your new device. #### If you no longer have access to your previous authentication method, contact your Smartwebs account administrator or Smartwebs Support for assistance. --- #### ***What If I Don't Receive My Verification Code?*** #### If you selected **Email**: - Check your Spam or Junk folder. - Confirm that the email address is correct. - Wait a few minutes and request a new code. #### If you selected **Text** Message: - Confirm that the phone number is correct. - Make sure your phone has cellular service. - Wait a few minutes and request a new code. - If you continue having trouble receiving your code, contact Smartwebs Support. #### **Do not repeatedly request codes. Use the most recent verification code you receive.** --- #### ***What If My Code Doesn't Work?*** #### Make sure you are using the **most recent verification code**. If the code is not accepted: 1. Request a new code. 2. Enter the newest code as soon as you receive it. 3. If you are using an Authenticator App, make sure your device's date and time are set automatically. #### If the problem continues, contact Smartwebs Support. --- #### ***What If My Authenticator App Isn't Working?*** #### If you use an Authenticator App and your code is not working: - Make sure your device's date and time are set automatically. - Make sure you are using the correct account in the authenticator app. - Confirm that your Smartwebs account is still listed in the authenticator app. - Make sure you are using the correct authenticator app. #### If you still cannot authenticate, contact your Smartwebs account administrator or Smartwebs Support for assistance. --- #### ***What If I Am Prompted for MFA Every Time I Log In?*** #### Smartwebs is designed to remember your trusted browser/device and network, so you should **not normally be prompted for MFA on every login**. Check: - Are you using the same device? - Are you using the same browser? - Are you using the same network? - Are you using a Private or Incognito browser window? - Have you recently cleared your browser data or cookies? #### If you are using the same device and network and continue to receive an MFA prompt every time you log in, contact Smartwebs Support. --- ### **Security Reminder** #### MFA is an important part of protecting your Smartwebs account. **Never share:** - Your Smartwebs password - Your MFA verification code - A live screenshot showing your MFA verification code - If you receive an MFA authentication request that you did not initiate, **do not approve it** and contact your Smartwebs account administrator or Smartwebs Support. --- ### **Quick Reference** #### **Enroll in MFA:** - **Profile → User Settings → Sign in & Security** - ↓ - Choose your authentication method - ↓ - Complete verification - ↓ - Click **Save** - ↓ - MFA enrollment is complete #### **After Enrollment** Smartwebs remembers your trusted browser/device and network. - 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