---
title: User Guide - Creating a Work Order via the Smartwebs Portals App
description: "This outlines how staff, vendors, and residents can manage work orders using the Smartwebs Portals App on a mobile device.\n\nHere is the process for creating a work order within the app:\n\n 1. Log In: Use your Smartwebs username and password to log into the Portal App.\n 2. Step 2: Access Work Orders: Tap the orange work order tile.\n image.png [https://content.api.getguru.com/files/view/1861853e-c19d-4754-95ab-697882b425aa]\n 3. Start New Work Order: Tap the + button in the top right corner.\n image.png [https://content.api.getguru.com/files/view/698710ab-7814-44ea-b421-3dd238a586f1]\n 4. Select Location: Choose either On My Unit or Common Area.\n 1. If Common Area is chosen, select the specific amenity, then click OK.\n image.png [https://content.api.getguru.com/files/view/7a1ec7f1-e043-4b33-8a48-9b705e8c14ee]\n\n 5. Enter Details (Work Order Details): Fill in the optional fields: Description, Details, and Conclusion.\n image.png [https://content.api.getguru.com/files/view/18ccb1df-3844-4aca-9472-e410df642898]\n 6. Review Location (Map View): View the map of the location for the work order.\n image.png [https://content.api.getguru.com/files/view/ab45b6cd-4dd8-438c-86ac-68526ea2e598]\n 7. Attach Documents (Upload Documents): Upload any relevant pictures or documents.\n image.png [https://content.api.getguru.com/files/view/29320dbf-78d8-4c13-ac93-75104047e93a]\n 8. Add Trackers (Tracking): Add any additional email addresses that need to track the work order.\n image.png [https://content.api.getguru.com/files/view/92ae4cbc-6da7-4213-9259-d52cc278981c]\n 9. Save: Click the file disk icon (save icon) in the top right to save the work order.\n 10. Send Notification: Review the email template that pops up and click Send to dispatch the work order notification email."
---
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1. [Smartwebs Solutions](https://solutions.smartwebs.com/en-us/smartwebs-solutions?hsLang=en-us)
2. [Work Orders](https://solutions.smartwebs.com/en-us/smartwebs-solutions/work-orders?hsLang=en-us)
3. [Work Order Management](https://solutions.smartwebs.com/en-us/smartwebs-solutions/work-orders?hsLang=en-us#work-order-management)
November 4, 2025
# User Guide - Creating a Work Order via the Smartwebs Portals App
This outlines how staff, vendors, and residents can manage work orders using the Smartwebs Portals App on a mobile device.
Here is the process for creating a work order within the app:
Step 1: Log In: Use your Smartwebs username and password to log into the Portal App.
Step 2: Access Work Orders: Tap the orange work order tile.
Step 3: Start New Work Order: Tap the + button in the top right corner.
Step 4: Select Location: Choose either On My Unit or Common Area. If Common Area is chosen, select the specific amenity, then click OK.
Step 5: Enter Details (Work Order Details): Fill in the optional fields: Description, Details, and Conclusion.
Step 6: Review Location (Map View): View the map of the location for the work order.
Step 7: Attach Documents (Upload Documents): Upload any relevant pictures or documents.
Step 8: Add Trackers (Tracking): Add any additional email addresses that need to track the work order.
Step 9: Save: Click the file disk icon (save icon) in the top right to save the work order.
Step 10: Send Notification: Review the email template that pops up and click Send to dispatch the work order notification email.
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