--- title: FAQ - Violation CCRs description: Frequently Asked Questions regarding Smartwebs Violations CCRs --- [Skip to content](https://solutions.smartwebs.com/en-us/smartwebs-solutions/ccrs-faq#main-content) English - United States Show submenu for translations ![Logo-FullColor HOA management Platform-1](https://solutions.smartwebs.com/hubfs/Logo-FullColor%20HOA%20management%20Platform-1.svg) - [Smartwebs Solutions Home](https://solutions.smartwebs.com/) - [Contact Us](https://share.hsforms.com/2VBrljHAiSeCkcUy_-IEe_Aq0yoc) - [Manage Tickets](https://support.smartwebs.com/tickets-view) Open main navigation Close main navigation - [Smartwebs Solutions Home](https://solutions.smartwebs.com/) - [Contact Us](https://share.hsforms.com/2VBrljHAiSeCkcUy_-IEe_Aq0yoc) - [Manage Tickets](https://support.smartwebs.com/tickets-view) - English - United States Show submenu for translations - [Contact Us](https://share.hsforms.com/2VBrljHAiSeCkcUy_-IEe_Aq0yoc) [Contact Us](https://share.hsforms.com/2VBrljHAiSeCkcUy_-IEe_Aq0yoc) How can we help you? - There are no suggestions because the search field is empty. 1. [Smartwebs Solutions](https://solutions.smartwebs.com/en-us/smartwebs-solutions?hsLang=en-us) 2. [Violations](https://solutions.smartwebs.com/en-us/smartwebs-solutions/violations?hsLang=en-us) 3. [Frequently Asked Questions](https://solutions.smartwebs.com/en-us/smartwebs-solutions/violations?hsLang=en-us#frequently-asked-questions) October 12, 2026 # FAQ - Violation CCRs ## Frequently Asked Questions and common processes regarding Smartwebs Violations CCRs **CCR Setup  – Violations** CC&Rs work in tandem with your policies and letter templates. Setting up CC&Rs allows you to pull in specific information regarding different violation types. Violations are divided into categories and sub-categories. You can also set the duration (which is the time period a violation can be re-opened) and if the violations are unit or owner-based. Additionally, you can add custom text for specific violations and also the CCR articles (bylaws) for an association’s violations. Smartwebs provides standard Call to Action text describing what action a homeowner needs to take. The management company or association is responsible for entering the CCR Articles if needed.   **CCR Logic** All associations share the same category and subcategory names. This means that editing a category or subcategory name affects all associations — proceed with caution. However, Call to Action Text and CCR Articles are association-specific. Within a single association, sub-categories can share similar Call to action text and CCR articles. These are linked via checkboxes. --- ### **Navigation** **To get to the CCRs section of the Smartwebs Violation module, go to:** - Violations \> More \> CC&Rs **NOTE: If you cannot see the CC&Rs button, your role likely does not permit you access to that section, and you will need to reach out to your Global Admin for assistance.** ![image.png](https://content.api.getguru.com/files/view/f7bce34a-b04b-46a0-8efc-4785d9fe4682) ![image.png](https://content.api.getguru.com/files/view/c5b77c48-a395-40af-9239-431bcf76f231) --- ### **Q&A for Adjusting CC&Rs** **Here you can go through a series of commonly asked questions and their answers about CCRs**   #### **Q. What is Call to Action Text?** - **A.** Call to Action Text is the content mapped to the \<\\> merge field. When a user selects a specific subcategory, that text is automatically populated in the letter from the Call to Action stored in the CCR. ![2023-11-27\_17-27-52.png](https://content.api.getguru.com/files/view/e23c1f2c-be08-42df-914f-397a1c395b6c) #### **Q. What is CCR Article Text?** - **A.** CCR Article Text is the data that is tied to the \<\\> merge field. Thus when someone chooses a specific sub-category, the info (data) is pulled in from the CCR Article info stored in the CCR. (specific by-law info) ![2023-11-27\_17-22-56.png](https://content.api.getguru.com/files/view/20051bf4-0c3f-42aa-a4c6-b85a7d01ba0a) #### **Q. How do I add a new subcategory?** - **A.** Go to the CC&Rs area, click on the orange “New Subcategory” button for the category you are adding it to. Be sure to click is enabled, add the duration, set the violation type. Also, add your call to action title and text. Click on the CC&Rs yellow icon to add these. You may add any title for the Call to Action. We suggest the format “Category - Sub-category name”. An example call to action title is “Landscaping – Grass” and an example call to action text is “Please cut your grass per the community guidelines”. After adding your information, finally click on Save. ![image.png](https://content.api.getguru.com/files/view/a045d4aa-a3f1-4d4b-8b9d-7704733c0f9c) #### **Q. How do I add a new category?** - **A.** Go to the CC&Rs area, click on the green “New Category” button. Add the new category name and click Save. ![image.png](https://content.api.getguru.com/files/view/083d6dc4-d68d-4b1e-8006-9e5a69965638) #### **Q. Why can’t I see the sub-category in the drop-down list when I see it listed in the CC&Rs?** - **A.** First, check that in the subcategory details that it is set to "Enabled". ![image.png](https://content.api.getguru.com/files/view/1d0dd528-aa06-4451-b8fa-1e11d3c74ea0) - **A.** Additionally, In order for the subcategory to function, it requires you to add "Call to action" text. To do this, click on the pencil/edit icon of the subcategory. Go to the "Call to action" section by selecting the yellow icon in the top right of the popup. Add the information to the text boxes, and then click **Save.** ![2023-11-27\_17-27-52.png](https://content.api.getguru.com/files/view/e23c1f2c-be08-42df-914f-397a1c395b6c) #### **Q. Can I adjust the duration of a subcategory for 1 association?** #### **A.** **No,** subcategory durations, when changed/set, are management wide. #### **Q. Can I adjust the violation type for 1 association?** **A. Yes,** this can be updated per association. However, you must consider the effects of changing violation types, as doing so may impact existing violation records. #### **Q. How do I add similar CC&R article text to several sub-categories within a category?** **A.** Select the 1st sub-category you need to change and click on the pencil/edit icon. Now click on the light blue CCR Article icon in the upper-right. Next enter the article, title and CCR text. Finally, checkoff any other sub-categories that require the same info. Finally click on Save. #### **Q. How do I add similar CC&R call to action text to several sub-categories within a category?** **A.** Select the 1st sub-category you need to change and click on the pencil/edit icon. Now click on the yellow Call to Action icon in the upper-right. Next enter the title and call to action text. Finally, checkoff any other sub-categories that require the same info. Finally click on Save. #### **Q. How do I un-connect the same call to action text or CCR article text for a single or several sub-categories?** **A.** Select any subcategory you need to update for this purpose and click the pencil (edit) icon. Click either the Call to Action icon or the CCR Article icon in the upper-right, depending on which needs to be updated. Uncheck all subcategories that should no longer share that information. This will disconnect them and clear the shared text. Click Save. Note: Unchecking a subcategory will clear its existing Call to Action or CCR Article text. 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